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Delivery is free on all orders over £25 on our premium e-liquids. We also offer free delivery when 3 or more of our standard range is purchased, such as Hangsen or Jacks e-liquids.
Our order cut-off for all delivery services, Monday - Friday is 3pm BST/GMT and will be sent out the same day. All orders placed after 3pm will be sent out the next working day. On Saturdays, all orders received before 11am BST/GMT will be sent out the same day, and after 11am will be sent the next working day.
We endevour to be as flexible as possible, so please email us if you have any specific shipping requirements at firstname.lastname@example.org
We work Monday – Saturday (excluding bank and public holidays) – any orders placed after 11am on Saturday will not be sent out until Monday or the next working day.
Most of our deliveries will require a signature for conformation of recipient. If a signature can't be obtained, the postman will ask a neighbour to sign for the delivery, it will not be left and delivery will have to be rearranged via Royal Mail or collected from your local sorting office. A "Sorry, we missed you" card will be left at the delivery address with any alternative instructions.
When placing your order, you can input an alternative delivery address other than your billing address, for one that is more convenient for you.
All delivery timescales are approximate and subject to the mail carrier terms and weather conditions. A precise time of delivery will not be specified.
We do ship internationally, please choose your geographical zone upon check out. We ship all international orders with Royal Mail via Parcel Force, prices do vary dependent on location and weight.
Insurance - within the UK
Standard juice - Free delivery is insured up the value of £20. Premium juice - Free Delivery, as well as all order over £25 are insured up to the value of £50 and will need to be signed for upon receipt. Therefore, we recommend the Special Delivery option for any orders over £50 which will insure up to a value of £500 and is also guaranteed next working day delivery before 1PM.
If you require any advice or clarification with the above 'Delivery & Returns' , please do contact us at email@example.com
Customs via Royal Mail or Parcel Force
Orders placed from certain locations around the world may be subject to customs charges or taxes. If the items do get held by local customs, it is the responsibility of the recipient to resolve this and pay any fees or taxes.
Delivery time scale
EU Countries under the TPD
Due to the tobacco product directive (TPD) regulations, we cannot ship to the these EU countries: Austria, Belgium, Bulgaria, Estonia, Finland, Greece, Hungary, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Spain.
Although a very rare occurrence, should your e-liquid order arrive damaged or not what you ordered, please get contact us as soon as possible at firstname.lastname@example.org so we can help you and get out a replacement ASAP.
We can only accept returns of any e liquids that are unopened, un-used or remain sealed, in the original packing.
Please send any returns, along with your order number to: VapeJuices.co.uk, 63 Horse Fair Lane, Rothwell, Kettering, Northamptonshire, United Kingdom.
If you need to return an item, it is solely your responsibility to ensure that the correct postage is paid, the goods are securely packaged and via a postal service which requires a signature on receipt.
If your order has not arrived within 5-10 working days, contact us at email@example.com quoting your order number and we'll get on the case.
Your statutory rights apply.